Terms of Service

1. Agreement to terms

By creating an account with Docs Rok (“we”, “us”, “our”), you (“you”, “the customer”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the service.

These Terms form a legally binding agreement between you and Docs Rok, governed by the laws of Queensland, Australia.

2. Description of service

Docs Rok is a software-as-a-service platform that generates internal business-operations document templates for Australian trade and service businesses, in any state. Documents are generated using artificial intelligence based on information you provide about your business.

Documents generated by Docs Rok include:

• Standard Operating Procedures (SOPs)
• Subcontractor and new-hire welcome packs
• Quote and proposal templates
• Business policy documents (customer service, complaints handling, terms of trade, cancellation/refund policy, code of conduct)

3. Important disclaimer — not legal, financial, or professional advice

4. Your account

You must provide accurate information when creating your account. You are responsible for maintaining the security of your password and for all activity under your account. Notify us immediately at support@docsrok.com.au if you suspect unauthorised access.

Each account may only be used by one business entity. You may not share your account credentials with other businesses or use the service to generate documents for businesses other than your own (except where you are an authorised representative of that business).

5. Free plan

New accounts include two documents free of charge: one Standard Operating Procedure and one quote/proposal template, both generated for your business. No credit card is required and there is no time limit. These documents remain available in your account whether or not you go on to purchase Full Access.

6. Full Access purchase

Full Access is a one-time purchase of $149 AUD (ex-GST) that unlocks generation of your complete document set: all core-process Standard Operating Procedures, a quote/proposal template for each service you offer, a subcontractor and new-hire welcome pack, and all business policy documents. GST (10%) is added where applicable under Australian tax law.

This is not a subscription. There is no recurring charge, no billing cycle, and nothing to cancel. Payment is processed by Stripe, Inc. as a single transaction. Your access and your generated documents do not expire.

We reserve the right to change the price of Full Access at any time. A change in price does not affect a purchase already completed.

7. Refunds

Full Access is delivered immediately on payment, and your documents are generated on demand at real cost to us. For that reason we do not offer change-of-mind refunds once your full document set has been generated. The free plan exists so you can see the actual quality and format of our documents, generated for your own business, before you decide to pay anything.

Nothing in these terms excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law. If the service fails to meet a consumer guarantee, you are entitled to a remedy under that law, which may include a refund. We will also consider refunds at our discretion for billing errors or technical failures that prevented delivery. Contact support@docsrok.com.au.

8. Acceptable use

You agree not to:

• Use Docs Rok for any unlawful purpose or in violation of any applicable law
• Generate documents for businesses you are not authorised to represent
• Resell, redistribute, or sublicense the documents you generate as your own product
• Attempt to reverse-engineer or copy the document generation system
• Provide false information about your business during onboarding
• Use automated tools to scrape, extract, or abuse the service
• Attempt to gain unauthorised access to other users’ accounts or data

9. Intellectual property

The Docs Rok platform, including its software, design, and underlying document generation system, is owned by us and protected by copyright and other intellectual property laws.

Documents generated for your business are yours to use for your own business purposes. You may edit, print, distribute to your staff and subcontractors, and retain them. You may not resell or sublicense them as templates to others.

10. Limitation of liability

To the maximum extent permitted by Australian law, Docs Rok and its operators are not liable for:

• Any business, financial, contractual, or commercial loss arising from your use of documents generated by Docs Rok
• Disputes with customers, staff, or subcontractors arising from terms, policies, or quotes generated by Docs Rok
• Any loss or damage arising from your reliance on documents generated by Docs Rok without independent review
• Service interruptions, data loss, or technical errors
• Indirect, incidental, consequential, or special damages of any kind

Our total liability to you for any claim arising from use of Docs Rok is limited to the amount you paid us in the three months preceding the claim.

Nothing in these Terms excludes liability that cannot be excluded under Australian consumer law, including guarantees under the Competition and Consumer Act 2010 (Cth).

11. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. We may carry out maintenance, updates, or experience outages. We will endeavour to notify users of planned maintenance in advance.

12. Termination

We may suspend or terminate your account if you breach these Terms, engage in abusive or fraudulent activity, or if required to do so by law. We will provide notice where reasonably practicable. Upon termination, your access to documents will cease. You may request a copy of your data within 30 days of termination.

13. Changes to terms

We may update these Terms from time to time. Material changes will be notified by email at least 14 days before taking effect. Continued use of Docs Rok after the effective date constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

15. Contact

For questions about these Terms, contact us at support@docsrok.com.au.